OUR GUARANTEE OF AUTHENTICITY

AUTHENTICITY GUARANTEE:

At Secondhandbags AG, we are committed to providing you with a pleasant and risk-free shopping experience. Buying luxury goods online can be intimidating and it can be difficult to judge whether the treasures on offer are genuine or not. We have been understanding our customers' concerns for over 15 years and offer a 100% guarantee of authenticity on everything we sell! To fight counterfeiting and protect your investment, we check each item for authenticity. We only sell items that we would be proud to wear ourselves - so you can place your order with 100% confidence.

AUTHENTICITY CHECK PROCESS:

All of our authenticators have extensive personal and professional experience. Passionate about luxury vintage, they have bought and worn all the brands we sell themselves for years. We work together with long-term suppliers, who additionally guarantee us the authenticity. Our suppliers are continuously trained. This is to ensure their brand knowledge remains accurate and up-to-date. Before being uploaded to our web shop, each item is subjected to a strict authentication process once. Each element is looked at and checked individually and in combination: labels, data codes and serial numbers, stamps, hardware, stitching, material, symmetry and general craftsmanship. After we have come to the conclusion that a product is authentic, a certificate of authenticity is issued by Secondhandbags AG. The following information is noted on it:

• Bag model name
• data code
• date of the exam
• Signature of the examiner

This card entitles you to an examination of the authenticity of the associated bag at any time. Of course, if you ever decide to resell your piece, so does the subsequent owner. However, the latter must provide proof of purchase from the original customer.

At Secondhandbags AG, we want to be your most trusted source for authenticated luxury bags. Because trust is at the heart of everything we do, we offer a 5-day return policy.

ADDITIONAL INFORMATION:

As previously mentioned, we aim to be your most credible source for authenticated luxury. Do you have additional questions or concerns about the authenticity of an item you have purchased? Would you like us to check the authenticity of a bag? Contact us at info@secondhandbags.ch and we will be happy to find a solution with you.